A Digital Music Promotions Case Study Provides a Valuable Promotional Incentive

Digital music promotions have been around for several years, even back in the "digital pioneer" days of 2004 (which is a couple eons in Internet years). So it is occasionally interesting to go back and look at what other companies have done in the past.

In the summer 2004, McDonald's and Sony teamed up to launch the "Big Mac Meal Tracks" program, where they gave customers in six countries an access code that enabled them to download a free music track from the Sony Connect website with every Big Mac purchase. The campaign was run in North America and Europe; American customers received one song per purchase, while European customers received three. The digital music promotions campaign was so successful, McDonald's credited it with a 9.2 increase in same-store sales for the Q2 2004.

In a June 2004 press release announcing the campaign, McDonald's said this was not only their first multi-national digital music promotions campaign, it was the first time a digital music promotions campaign of this size was being offered — it was being held in six countries throughout June and July.

It was a promotion ahead of its time, because digital music promotions was not as common or accepted as it is in 2010. In fact, 2009 sales rang in at $4.2 Billion, while 2003 sales were only $83 million. For McDonald's to use digital music promotions in a time that it was still relatively new shows that they were interested in tapping into some new ways of reaching customers.

Even back in 2005 and 2006, experts were predicting that digital music promotions would begin to become a mainstay in corporate and retail incentive programs, and would continue to promote legal music downloads to customers.

Another benefit to the digital music promotions campaign is that it generated traffic throughout the day. Rather than a lunchtime only special, which only brings traffic during certain hours, having the digital music promotions campaign tied to a particular food item meant that it worked on lunch and dinner, regardless of the time of day. Most other restaurant campaigns tend to focus on a specific time of day — between 11 and 2 — which means that the traffic is increased during those hours, but may drop during the rest of the day.

In the 2004 press release, Jay Samit, general manager for Sony Connect said "This campaign by McDonald's will promote legal downloads, which is beneficial both to the entertainment industry and music fans around the world."

Even today, as digital music sales have increased, legal music downloads are still a concern to the music industry, so this is another benefit of a digital music promotions campaign. Users are able to download legal music with a basic purchase, which keeps both music label executives and marketers happy.

And because of the relatively low cost of a music download, marketers are able to use them as part of an overall marketing campaign, folding it into the promotions budget, rather than additional items that need to be purchased, shipped, or warehoused. Further, there is never a worry about how to dispose of leftover items, and promotional risk coverage can rein in higher-than-expected redemption numbers.

Following the digital music promotions campaign, a post promotions analysis process simply determines overall ROI, with the number of songs that were downloaded. Prior to campaign initiation, a promotional risk analysis would determine the number of downloads expected to be redeemed during the flight dates of the promotional campaign. Much like you insure your car from an accident or your home from a natural disaster, you can cover your digital music promotion against a risk associated with the liabilities associated with the costs of a large number of music download redemptions. The cost of promotional risk coverage is minimal, literally a fraction of the prize value, and is based on the promotional odds, the music download value, and the number of opportunities given to redeem the digital incentive.

It is important to recognize that free music downloads are of interest to more than just Generation Y. Now that mobile phones can play music, and MP3 player use is widespread, customers of all ages are willing and able to participate in a music promotions campaign. So even businesses that do not cater specifically to Generation Y can still use this kind of campaign to reach their own customers. With the inclusion of promotional risk coverage, a digital music promotions campaign provides marketers with the opportunity to increase conversions through valuable incentives, with a fixed promotional budget.

Source:
http://www.prnewswire.co.uk/cgi/news/release?id=124166
http://news.bbc.co.uk/2/hi/entertainment/3775657.stm
http://goliath.ecnext.com/coms2/gi_0198-19322/The-meal-is-the-music.html