A Mobile Promotion Without Promotional Risk

A Mobile promotion is an excellent way to reach today's Generation Y customers through modern technology. A recent report — that any mobile promotion professional should read — showed that global data traffic exceeded an exabyte of data in 2009. That's 1 billion GB.

All told, there are 4.6 billion mobile phone users around the world, with a penetration rate of 68 percent. This is why mobile promotion strategies are so important in today's marketing world. In fact, mobile promotions may be one of the best marketing tools to come along in decades.

A mobile promotion doesn't require the traditional process and costs we've become accustomed to paying. No shipping, no packaging, no worrying about what to do with thousands of leftover tchotchkes.

That's because a mobile promotion is digital. Now, instead of giving out swag, you can give customers music downloads, movie promotions, special ringtones, and mobile games. Now, rather than sending out direct mail to people who might not be ideal customers, you can send out SMS messages to existing customers and people who sign up for your text club — people who want to hear from you. Everything is happening virtually, which means you don't have to worry about storage space

Of course, before you go planning your next campaign, make sure you include promotional risk coverage in your budget.

Promotional risk coverage is basically promotional insurance that makes sure you don't overextend your marketing budget or get yourself into a lot of trouble.

Let's say you wanted to run a contest where someone could win $100,000. The odds of someone winning are pretty remote, but what would you do if someone did win, and you didn't have $100,000? That's where promotional risk coverage saves your bacon.

Promotional risk coverage is also helpful to mobile promotion campaigns. It protects your campaign from over redemption on special gifts and downloads.

Let's say you've arranged with a music label to offer 5,000 downloads of their artists' songs as part of your mobile promotion campaign. But the stars align for you, the promotion takes off, and you end up with 15,000 downloads.

In the first week. And you've got four more weeks to go.

Most people would shut down their campaign right there, desperately hoping to cut their losses. That's where promotional risk can save you. Since it insures against instances like this, you're covered. The music label will still get paid, you can allow the mobile promotion to go on, and you gain more customers than you ever imagined.

We saw this happen in 2009, when Indianapolis-based Marsh Supermarkets ran a coupon promotion on Facebook, where they gave a $10 coupon for any purchase of more than $10... including $10.01.

They had 2,200 fans on Facebook, so the promotion should have cost $22,000. But 45,000 people redeemed the coupon. Marsh canceled the promotion, which angered a lot of their customers, and they took a big hit in the media.

But the biggest hit was the $450,000 in over redemption of the coupons — $428,000 more than they had expected. While they did generate a lot of resentment on the part of their customers, that was minor compared to what they could have lost if they hadn't shut off the promotion.

While it wasn't strictly a mobile promotion, it was a great example of why someone needs promotional risk coverage. Imagine if the same thing happened to your mobile promotion campaign. What would you do if customers were passing the free download codes to their friends? Would you cancel the campaign? Would you risk the backlash from your loyal customers who didn't get a chance to redeem their songs, just because a few people ruined it for the rest of them?

So is it a matter of people being irresponsible and greedy? Or did a mobile promotion succeed beyond our wildest expectations, and we didn't plan accordingly? While we like to think it's the latter, it's still hard to plan accordingly. No matter how wild our expectations are, we can't always see every possibility. That's where promotional risk coverage would have saved our mobile promotion campaign. And our bacon.