Digital promotions plug in with consumers of today lead lifestyles that challenge marketers to influence buying behaviors using methods beyond traditional advertising from print, TV, direct mail and radio. Now, brands need to catch up with consumers on the go, and interact where buyers work, eat, play and shop. There are digital promotions that reach and influence every socio-economic bracket and every age group, from elementary schoolers to senior citizens:
* music downloads
* ringtones
* mobile content
* social Media, including facebook and Twitter
* eBook
* online and virtual promotions
* digital movie downloads
Here's what we know about consumers and digital promotions:
According to a recent Wall Street Journal article, consumers in the United States are still feeling the crunch of a challenging economy, and they desire to keep cash on hand by buying less but making more frequent trips to the store. While keeping a product's digital promotion in mind, consider these research findings:
* communications from the store or brand aid in the shopper's decision to buy
* if the digital promotion involves a product type that they normally buy, consumers are more likely to notice a previously-ignored product if it involves a digital promotion
* oftentimes shoppers make an unplanned purchase based on a digital promotion
* some consumers will even switch to a different product when enticed by a digital promotion
* sales increase when aided by promotions in general
Unfortunately, it's not enough use just any digital promotions provider in order to increase sales for your brand. How many of us have been excited to receive free music downloads from a box of oatmeal, only to find that the online redemption site only houses music from unknown labels with artists we've never heard of? How about the time we wanted to take advantage of a free eBook promotion, but could only do so if we entered our credit card for a "free" one-week subscription? Or we tried to redeem a free movie from a digital promotions site, and the download timed out? The result of these is a killed emotional connection with a potential long-term customer, and no brand can afford that.
So in crafting your marketing strategy that incorporates digital promotions, it makes sense to keep these in mind:
1. Develop a solid partnership with a digital promotions provider who has worked with campaigns of all sizes, in various industries, for brands large and small. Tapping into their knowledge and experience will bring ideas and tactics to the table that sometimes only an outsider can contribute.
2. Keep your digital promotions campaign affordable and within your budget. One of the best ways to accomplish this, while at the same time launching promotional campaign on a large scale, is to implement promotional risk underwriting. If this type of promotions insurance isn't available through your selected provider, keep looking.
3. Employ a turnkey digital promotions provider with the highest-quality technology available. Again, it’s about ensuring that your customers experience no difficulties in redeeming your offer. An online music download engine, for example, that isn’t both PC and Mac-compatible is poison to your brand’s image.
4. Tailor your brand's digital promotions toward your target market. Recent research data released by the Neilsen Group, for example, cites the Asian and Hispanic population as the groups who are buying the highest number of smart phones over the past year. These demographics, then, may be the best for digital promotions offering free mobile content including ringtones, wallpaper and games.
Brand loyalty and increased sales for your brand extend well beyond the instant gratification and perceived value from a consumer's initial redemption of digital promotions. Precise choosing of the product, digital promotion, and provider will ultimately lead to higher numbers at the cash registers - and on your financials.
Showing posts with label digital music promotion. Show all posts
Showing posts with label digital music promotion. Show all posts
Tuesday, March 1, 2011
Monday, January 24, 2011
What Do Customers Want From a Loyalty Program?
Thinking about a loyalty program to boost the bottom line? Whether it is a digital music promotion, offering free gifts with a purchase, or even a buy-10-get-1 frequent buyers card, many marketers question whether they should use a loyalty program for their business, and how effective it might be.
Back in 2009, the Chief Marketing Officer Council (CMOC) studied what customers wanted from their customer loyalty program, and what marketers were providing. What they learned was that companies are not fully connecting with their customers through their loyalty programs. Most companies receive high marks for their loyalty program offerings — perks, discounts, free gifts, deals, digital music downloads — but are not providing effective or useful communication to their program members.
According to the CMOC survey, customers are looking for "deeper engagement and personalized contact" in their loyalty program, "not mass blast communications and gimmicks." In other words, loyalty program marketers should focus on:
* Personalized Communication: According to the survey, customers expect their companies to understand them better (24 percent of marketers say their customers feel they do not get enough personalized attention). Whether it is direct mail or email, the technology exists to completely personalize communication with customers. The technology has gone beyond the basic "Dear _______" mail merge program, which means there should be no "Dear Valued Customer" emails or letters. Now loyalty program communications can change out body copy, offers, and even photos and graphics, providing a completely personal experience.
* Meaningful Rewards: The CMOC also found that customers want "more relevant and valued offers" from their loyalty program. However, the survey respondents were almost equally divided about what they should offer as member benefits: 39 percent offer discounts and savings, 34 percent offer free products and premiums, and 33 percent offer points.
This becomes a little more important when looking at the results for "typical customer complaints about loyalty programs." According to the CMOC, nearly 30 percent of respondents said that some of their customers saw little or no added value to becoming a member, 24 percent believe the rewards "lack substance." As a regular member of several loyalty programs, it is easy to see how small discounts or low-dollar value gifts for high-dollar purchases can be seen as lacking substance.
The very definition of the loyalty program is to get occasional customers and visitors to become regular customers and even brand loyalists. Given the fact that most marketers (61 percent) believe that members are their most profitable customers, it makes sense that they try to create more brand loyalists. However, the more desired result is to motivate the brand loyalists to become brand evangelists. The best way to do this is to include a reward-for-referral component to the company loyalty program.
Marketers spend over $2 billion each year to grow and run their loyalty programs. But according to the CMOC survey, only 13 percent of the respondents believe they have been "highly effective" in using their loyalty program to achieve any success. Another 25 percent say they have not been able to motivate their brand loyalists to become brand evangelists.
The long and short of it is, a loyalty program is an efficient way to turn visitors into regular customers, regular customers into brand loyalists. These loyalists can even become evangelists, given the right type of program and offer. To determine this, the savvy marketer will take time to examine her target market, the use (or non-use) of technology, and what sort of offers will keep the customers returning time after time. By finding out what their customers want, marketers can turn their brand loyalists into brand evangelists, who can bring in new customers, and grow their customer base, starting a whole new group of customers to move through the process.
SOURCE: http://www.cmocouncil.org/news/pr/2010/012510.asp
Back in 2009, the Chief Marketing Officer Council (CMOC) studied what customers wanted from their customer loyalty program, and what marketers were providing. What they learned was that companies are not fully connecting with their customers through their loyalty programs. Most companies receive high marks for their loyalty program offerings — perks, discounts, free gifts, deals, digital music downloads — but are not providing effective or useful communication to their program members.
According to the CMOC survey, customers are looking for "deeper engagement and personalized contact" in their loyalty program, "not mass blast communications and gimmicks." In other words, loyalty program marketers should focus on:
* Personalized Communication: According to the survey, customers expect their companies to understand them better (24 percent of marketers say their customers feel they do not get enough personalized attention). Whether it is direct mail or email, the technology exists to completely personalize communication with customers. The technology has gone beyond the basic "Dear _______" mail merge program, which means there should be no "Dear Valued Customer" emails or letters. Now loyalty program communications can change out body copy, offers, and even photos and graphics, providing a completely personal experience.
* Meaningful Rewards: The CMOC also found that customers want "more relevant and valued offers" from their loyalty program. However, the survey respondents were almost equally divided about what they should offer as member benefits: 39 percent offer discounts and savings, 34 percent offer free products and premiums, and 33 percent offer points.
This becomes a little more important when looking at the results for "typical customer complaints about loyalty programs." According to the CMOC, nearly 30 percent of respondents said that some of their customers saw little or no added value to becoming a member, 24 percent believe the rewards "lack substance." As a regular member of several loyalty programs, it is easy to see how small discounts or low-dollar value gifts for high-dollar purchases can be seen as lacking substance.
The very definition of the loyalty program is to get occasional customers and visitors to become regular customers and even brand loyalists. Given the fact that most marketers (61 percent) believe that members are their most profitable customers, it makes sense that they try to create more brand loyalists. However, the more desired result is to motivate the brand loyalists to become brand evangelists. The best way to do this is to include a reward-for-referral component to the company loyalty program.
Marketers spend over $2 billion each year to grow and run their loyalty programs. But according to the CMOC survey, only 13 percent of the respondents believe they have been "highly effective" in using their loyalty program to achieve any success. Another 25 percent say they have not been able to motivate their brand loyalists to become brand evangelists.
The long and short of it is, a loyalty program is an efficient way to turn visitors into regular customers, regular customers into brand loyalists. These loyalists can even become evangelists, given the right type of program and offer. To determine this, the savvy marketer will take time to examine her target market, the use (or non-use) of technology, and what sort of offers will keep the customers returning time after time. By finding out what their customers want, marketers can turn their brand loyalists into brand evangelists, who can bring in new customers, and grow their customer base, starting a whole new group of customers to move through the process.
SOURCE: http://www.cmocouncil.org/news/pr/2010/012510.asp
Friday, December 24, 2010
Digital Music Promotions Prove Valuable Brand Promotions Deliver Long Term Customer Loyalty
Digital music promotions are as powerful and wide-reaching as they are evergreen. They give your company a multi-faceted promotional tool with which you can leverage popular artists to grow your brand and excite your target market. Because new artists are continuously catapulted into the spotlight, your business has access to an unlimited resource of popular music. You can harness this resource to meet an unquenchable consumer demand. In doing so, you'll improve your brand and create a surge in product sales.
Below, we'll give you a comprehensive preview of digital music promotions. You'll learn how they work and the unique promotional advantages they offer your business. We'll also describe how to use digital promotions to deliver a memorable impact at a surprisingly low cost. Lastly, we'll explain how you can tailor digital music promotions to form a seamless fit for your target audience, regardless of your marketing objectives.
How Digital Music Promotions Work
Digital music incentives are delivered to your customers online through customized landing pages and branded music stores. The digital music promotions are launched by distributing promo codes and website URLs in-pack, on-pack, through email, text messaging, signage, custom-branded cards, and other platforms. You can customize your marketing campaign to control its reach into your target market.
When your customers visit the website URL listed on your promotion, they'll be able to choose from a library of popular artists and songs. Once your customers select their downloads, they are prompted to enter their promo code.
You'll enjoy a tremendous level of flexibility in customizing your digital music promotions. You can broaden your music library to include millions of songs, or tighten it according to your audience and marketing objectives.
Harnessing The Advantages Of Music Promotions
Because the landing pages to which your target market is driven can be customized with your company's logo and artwork, your digital music promotions dramatically improve brand recognition. And because music has such universal appeal, it is one of the most potent levers for increasing customer loyalty.
That is merely scratching the surface of their potential.
When your target audience arrives on your customized landing pages, you'll have an opportunity to introduce them to new products your company is launching. You can also require them to provide personal information prior to downloading songs. That allows you to build a valuable database that you can leverage for future marketing campaigns. While digital music promotions can be harnessed to generate a boost in immediate sales, their potential effect on your business's bottom line extends much further.
Digital Promotions: High-Performance Promotional Impact & Low Cost
Digital promotions have quickly evolved into a multi-billion dollar industry. Companies have realized digital music promotions and other digital incentives can broaden their marketing reach at a remarkably low cost. Promotional incentives can be delivered online to mobile devices, through email, or customized landing pages. Given the high-performance impact of these promotions, the cost of distribution to a massive audience is exceptionally low.
Tailor Digital Music Promotions To Your Audience
Your target market can likely be broken down into tight segments. You can launch digital music promotions that cater specifically to each of these segments, according to their taste in music. The tighter your focus, the higher response you'll enjoy.
For example, suppose you're promoting a brand that appeals to multiple age groups. A younger audience may be motivated by digital music promotions highlighting alternative rock and hip hop artists. An older audience might be more willing to respond if offered classic rock songs. Still other segments of your target market may be motivated to respond by digital music promotions featuring Latino artists. Each market segment represents an opportunity to refine your focus and tap into a targeted pool of consumers.
Entertainment Promotions Leverage High-Profile Contentdigital music promotions are merely one of several types of entertainment promotions that can help drive your brand. Entertainment that has been created to promote high-profile content such as films, video games, television shows, and CD releases can be licensed and offered as digital incentives. That allows your company to benefit from the top of mind awareness enjoyed by these entertainment properties. Imagine launching digital music promotions for your brand that ride on the coattails of the latest Hollywood blockbuster or CD release.
Executing digital music promotions For Your Company
You can penetrate new markets, invigorate your current customer base, improve brand recognition, and spur long-term sales by launching customized digital music promotions. Your entire campaign can be designed as a turnkey solution. There's no need to host the music library on your site. Nor do you need to take an active role in driving web traffic to your branded landing pages. The delivery and fulfillment of your digital music incentives are also handled as components of the back-end system.
If you are not already leveraging Digital Music Promotions to reach more deeply into your market, now is the time to do so.
Below, we'll give you a comprehensive preview of digital music promotions. You'll learn how they work and the unique promotional advantages they offer your business. We'll also describe how to use digital promotions to deliver a memorable impact at a surprisingly low cost. Lastly, we'll explain how you can tailor digital music promotions to form a seamless fit for your target audience, regardless of your marketing objectives.
How Digital Music Promotions Work
Digital music incentives are delivered to your customers online through customized landing pages and branded music stores. The digital music promotions are launched by distributing promo codes and website URLs in-pack, on-pack, through email, text messaging, signage, custom-branded cards, and other platforms. You can customize your marketing campaign to control its reach into your target market.
When your customers visit the website URL listed on your promotion, they'll be able to choose from a library of popular artists and songs. Once your customers select their downloads, they are prompted to enter their promo code.
You'll enjoy a tremendous level of flexibility in customizing your digital music promotions. You can broaden your music library to include millions of songs, or tighten it according to your audience and marketing objectives.
Harnessing The Advantages Of Music Promotions
Because the landing pages to which your target market is driven can be customized with your company's logo and artwork, your digital music promotions dramatically improve brand recognition. And because music has such universal appeal, it is one of the most potent levers for increasing customer loyalty.
That is merely scratching the surface of their potential.
When your target audience arrives on your customized landing pages, you'll have an opportunity to introduce them to new products your company is launching. You can also require them to provide personal information prior to downloading songs. That allows you to build a valuable database that you can leverage for future marketing campaigns. While digital music promotions can be harnessed to generate a boost in immediate sales, their potential effect on your business's bottom line extends much further.
Digital Promotions: High-Performance Promotional Impact & Low Cost
Digital promotions have quickly evolved into a multi-billion dollar industry. Companies have realized digital music promotions and other digital incentives can broaden their marketing reach at a remarkably low cost. Promotional incentives can be delivered online to mobile devices, through email, or customized landing pages. Given the high-performance impact of these promotions, the cost of distribution to a massive audience is exceptionally low.
Tailor Digital Music Promotions To Your Audience
Your target market can likely be broken down into tight segments. You can launch digital music promotions that cater specifically to each of these segments, according to their taste in music. The tighter your focus, the higher response you'll enjoy.
For example, suppose you're promoting a brand that appeals to multiple age groups. A younger audience may be motivated by digital music promotions highlighting alternative rock and hip hop artists. An older audience might be more willing to respond if offered classic rock songs. Still other segments of your target market may be motivated to respond by digital music promotions featuring Latino artists. Each market segment represents an opportunity to refine your focus and tap into a targeted pool of consumers.
Entertainment Promotions Leverage High-Profile Contentdigital music promotions are merely one of several types of entertainment promotions that can help drive your brand. Entertainment that has been created to promote high-profile content such as films, video games, television shows, and CD releases can be licensed and offered as digital incentives. That allows your company to benefit from the top of mind awareness enjoyed by these entertainment properties. Imagine launching digital music promotions for your brand that ride on the coattails of the latest Hollywood blockbuster or CD release.
Executing digital music promotions For Your Company
You can penetrate new markets, invigorate your current customer base, improve brand recognition, and spur long-term sales by launching customized digital music promotions. Your entire campaign can be designed as a turnkey solution. There's no need to host the music library on your site. Nor do you need to take an active role in driving web traffic to your branded landing pages. The delivery and fulfillment of your digital music incentives are also handled as components of the back-end system.
If you are not already leveraging Digital Music Promotions to reach more deeply into your market, now is the time to do so.
Thursday, October 14, 2010
Digital Music Promotions Reach Gen Y & Boost Marketing Conversions
Digital music promotions reach active consumers, increase marketing conversions of these consumers, and increase sales. Gen Y is online. They are also active retail consumers. This group is a sought after demographic of 10-30 year olds, because they have more discretionary spending than their parents have. They communicate on mobile devices and marketers are finding it very difficult to reach them through traditional media channels. They interact with each other through social media applications and are speaking with each other about your products and services. The sooner marketers learn to join the conversation, the better for the brands they represent.
Smart phones are becoming a way of life. Nearly every coffee shop is providing free wifi to its customers, and many restaurants are following suit. The ubiquity of wireless and smart phones are making digital promotions easier for marketers to launch and providing a strong avenue to reach the coveted Generation Y demographic.
Digital music promotions gain brand loyalty of Generation Y. Investing your promotions budget into a digital music promotion will guarantee you customer loyalty. Traditional promotional incentives do not compare to digital music download promotions. Try earning Gen Y customer loyalty by investing in plastic pens , hats other promotional merchandise. Most customers will not keep their pens, but they download your music giveaway, save it to a mobile device and every time they hear the song you gave them, they will remember your brand. To follow are ideas to deploy these promotions and increase marketing conversion rates.
Social media is an active channel to distribute these promotions. Increase conversion rates by promoting the music giveaway on Facebook, Twitter, email, and a blog with links back to the promotional incentive. The viral marketing aspect of social media will increase campaign activity.
Create a promotional incentive with purchase promotion, by giving away a free music download card, free ring tones, or free wallpapers, when customers spend a set amount of money. Put the entire music promotion on a mobile supported website, and let customers download it via their smart phones.
Or create a free music promotion that rewards customers for referring their friends. With every referral you receive, the customer receives a free music download. Follow up with additional customer rewards programs.
Digital music promotions increase activity on viral marketing and grass roots marketing efforts. Use your music promotion campaign to ask customers and fans to post "like" a Facebook page, tweet a code via Twitter, or complete a marketing survey. Give them a free music download whenever they perform the requisite number of social media tasks..
Promotional incentives including digital promotions provide increased retail store traffic. Give away a music download is customers enter your store at a specific time. This is especially a great way to promote a bar or club that has a specific band or DJ coming to town. For example, you could give away one or two of their songs if people check in on the night they're playing.
Digital music promotions reach almost every audience. Gen Y is actively responding to music promotions, but other consumers do as well. The love of music spans all generations. If you are looking to reach your customer, boost marketing conversions, and increase sales, deploy digital promotions. Releasing these promotions through online applications, social media, and text campaigns will provide increased brand exposure, and boost marketing conversions. The outcome of reaching this active, loyal consumer will be a pleasant surprise and you may even learn something from them about your brand.
Smart phones are becoming a way of life. Nearly every coffee shop is providing free wifi to its customers, and many restaurants are following suit. The ubiquity of wireless and smart phones are making digital promotions easier for marketers to launch and providing a strong avenue to reach the coveted Generation Y demographic.
Digital music promotions gain brand loyalty of Generation Y. Investing your promotions budget into a digital music promotion will guarantee you customer loyalty. Traditional promotional incentives do not compare to digital music download promotions. Try earning Gen Y customer loyalty by investing in plastic pens , hats other promotional merchandise. Most customers will not keep their pens, but they download your music giveaway, save it to a mobile device and every time they hear the song you gave them, they will remember your brand. To follow are ideas to deploy these promotions and increase marketing conversion rates.
Social media is an active channel to distribute these promotions. Increase conversion rates by promoting the music giveaway on Facebook, Twitter, email, and a blog with links back to the promotional incentive. The viral marketing aspect of social media will increase campaign activity.
Create a promotional incentive with purchase promotion, by giving away a free music download card, free ring tones, or free wallpapers, when customers spend a set amount of money. Put the entire music promotion on a mobile supported website, and let customers download it via their smart phones.
Or create a free music promotion that rewards customers for referring their friends. With every referral you receive, the customer receives a free music download. Follow up with additional customer rewards programs.
Digital music promotions increase activity on viral marketing and grass roots marketing efforts. Use your music promotion campaign to ask customers and fans to post "like" a Facebook page, tweet a code via Twitter, or complete a marketing survey. Give them a free music download whenever they perform the requisite number of social media tasks..
Promotional incentives including digital promotions provide increased retail store traffic. Give away a music download is customers enter your store at a specific time. This is especially a great way to promote a bar or club that has a specific band or DJ coming to town. For example, you could give away one or two of their songs if people check in on the night they're playing.
Digital music promotions reach almost every audience. Gen Y is actively responding to music promotions, but other consumers do as well. The love of music spans all generations. If you are looking to reach your customer, boost marketing conversions, and increase sales, deploy digital promotions. Releasing these promotions through online applications, social media, and text campaigns will provide increased brand exposure, and boost marketing conversions. The outcome of reaching this active, loyal consumer will be a pleasant surprise and you may even learn something from them about your brand.
Wednesday, October 6, 2010
Digital Music Promotions Appreciated by 5 Consumer Audiences
Digital music promotions are becoming more and more popular for marketers. Whether you have a small business or work for a large corporation, digital music promotions are an effective, low-cost way to tap into different target markets. Thanks to iPods and mp3 players, fast broadband and smart phones, everyone is listening to digital music. CD sales are dropping, and not just because of the economy. Thanks to major players like Apple's iTunes Store and Amazon.com's MP3 store, digital music promotions are becoming easier to deploy.
Of course, successful digital music promotions are more than just sending someone a $5 iTunes card for making a purchase. The smart marketers are tying their digital music promotions into a marketing campaign centered around a particular idea or event. One hotel chain recently gave free Classic Rock songs to their frequent travelers from a specially-designed website as part of their digital music promotions. Stay more nights, get more songs.
So here are five target markets you can gear your digital music promotions campaign to.
- Julie Ann Ross
Of course, successful digital music promotions are more than just sending someone a $5 iTunes card for making a purchase. The smart marketers are tying their digital music promotions into a marketing campaign centered around a particular idea or event. One hotel chain recently gave free Classic Rock songs to their frequent travelers from a specially-designed website as part of their digital music promotions. Stay more nights, get more songs.
So here are five target markets you can gear your digital music promotions campaign to.
- Generation Y: I realize this is a rather large group. The largest of any group, in fact. At last count, Generation Y outnumbered Baby Boomers 82 million to 78 million. And it's Gen Y that's driving the digital music promotions. They're the biggest users of smart phones, SMS technology, social networks, and of course, digital music. Any time you want to reach this age group with a marketing campaign, digital music promotions will be a safe bet.
- Runners and fitness enthusiasts: Nike hit on a particularly smart idea a few years ago, teaming up with Apple, and creating the Nike+ iPod Sport Kit. It's a chip that will not only give runners their time, distance, pace, and calories burned, it will even pull up the music that matches your pace and inspires you to keep moving. It’s great for cyclists too. If you have an fitness-related business, a digital music promotions campaign that offers motivating and up-tempo music can really get your campaign off the starting blocks.
- Road Warriors: I've spent countless hours on planes and in cars, and I can only listen to podcasts for so long. But I would love to be rewarded for doing what I'm already doing, and listen to some of my favorite music. While we're not out there for the rewards, they still make a nice incentive. In fact, some Road Warriors will make a game out of it, and try to find the most profitable rewards for the fewest miles traveled. So if you can create a digital music promotions that's based on miles traveled, nights stayed, or dollars spent, you'll win the Road Warriors over.
- Stay At Home Parents: Tie your digital music promotions campaign into a product or service that a SAHM or SAHD is going to take advantage of. Parents are just like Road Warriors: they're already doing their thing, regardless of the incentives. But if they can get a little something extra for buying a product from you, instead of your competitors, they're more likely to take advantage of it.
- Entrepreneurs: Whether it is due to the economy, or the fact that more people have a burning desire to start their own business, we're seeing more entrepreneurs and in the business world these days. They are working in coffee shops, meeting at restaurants, and trying to keep costs as low as possible. When you start looking at their buying patterns, you see coffee shops being a big part of an entrepreneur's budget. The smart coffee shop owner is going to attract the entrepreneur crowd with a digital music promotions campaign. Instead of giving away a free cup of coffee, try giving away free downloads of the music you're playing in the store. And if you have musicians play on the weekends, be sure to include any of their music in your campaign.
- Julie Ann Ross
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