Digital Promotions: The Right Offer, Consumer and Provider Are All in the Mix

Digital promotions plug in with consumers of today lead lifestyles that challenge marketers to influence buying behaviors using methods beyond traditional advertising from print, TV, direct mail and radio. Now, brands need to catch up with consumers on the go, and interact where buyers work, eat, play and shop. There are digital promotions that reach and influence every socio-economic bracket and every age group, from elementary schoolers to senior citizens:

* music downloads
* ringtones
* mobile content
* social Media, including facebook and Twitter
* eBook
* online and virtual promotions
* digital movie downloads



Here's what we know about consumers and digital promotions:
According to a recent Wall Street Journal article, consumers in the United States are still feeling the crunch of a challenging economy, and they desire to keep cash on hand by buying less but making more frequent trips to the store. While keeping a product's digital promotion in mind, consider these research findings:

* communications from the store or brand aid in the shopper's decision to buy
* if the digital promotion involves a product type that they normally buy, consumers are more likely to notice a previously-ignored product if it involves a digital promotion
* oftentimes shoppers make an unplanned purchase based on a digital promotion
* some consumers will even switch to a different product when enticed by a digital promotion
* sales increase when aided by promotions in general



Unfortunately, it's not enough use just any digital promotions provider in order to increase sales for your brand. How many of us have been excited to receive free music downloads from a box of oatmeal, only to find that the online redemption site only houses music from unknown labels with artists we've never heard of? How about the time we wanted to take advantage of a free eBook promotion, but could only do so if we entered our credit card for a "free" one-week subscription? Or we tried to redeem a free movie from a digital promotions site, and the download timed out? The result of these is a killed emotional connection with a potential long-term customer, and no brand can afford that.

So in crafting your marketing strategy that incorporates digital promotions, it makes sense to keep these in mind:
1. Develop a solid partnership with a digital promotions provider who has worked with campaigns of all sizes, in various industries, for brands large and small. Tapping into their knowledge and experience will bring ideas and tactics to the table that sometimes only an outsider can contribute.
2. Keep your digital promotions campaign affordable and within your budget. One of the best ways to accomplish this, while at the same time launching promotional campaign on a large scale, is to implement promotional risk underwriting. If this type of promotions insurance isn't available through your selected provider, keep looking.
3. Employ a turnkey digital promotions provider with the highest-quality technology available. Again, it’s about ensuring that your customers experience no difficulties in redeeming your offer. An online music download engine, for example, that isn’t both PC and Mac-compatible is poison to your brand’s image.
4. Tailor your brand's digital promotions toward your target market. Recent research data released by the Neilsen Group, for example, cites the Asian and Hispanic population as the groups who are buying the highest number of smart phones over the past year. These demographics, then, may be the best for digital promotions offering free mobile content including ringtones, wallpaper and games.

Brand loyalty and increased sales for your brand extend well beyond the instant gratification and perceived value from a consumer's initial redemption of digital promotions. Precise choosing of the product, digital promotion, and provider will ultimately lead to higher numbers at the cash registers - and on your financials.

What Does New Verizon iPhone Mean For Digital Promotions?

Digital promotions experts will call February 11, 2011 the day their industry got a big boost, the day Verizon began offering the iPhone 4 to its customers. This means that not only will the Apple operating system (OS) see an increase in market share, but it means that a lot of people will be buying their first-ever smart phones, switching over from the old standard flip phones.

Some experts believe that Verizon may sell as many as 13 million new iPhones in 2011. (1) This will be a big relief to Apple, because many industry experts were expecting the Android OS to surpass them in market share in 2011.

Digital promotions professionals should be heartened by the news, because it shows that digital promotions strategies will not only have a new channel, but many, many new subscribers. Here are a few predictions for what the iPhone will mean for them in 2011.

1) Digital promotions marketers should focus on the new iPhone users. While many of the 13 million will be people switching from AT&T to the Verizon, many more will be brand new smartphone users who are switching from the standard flip phone. Digital promotions campaigns should be geared toward new users, showing them the best ways to use their new phones, and taking advantage of a new user's willingness to try new technology. For example, a campaign that includes free gift cards to the iTunes app store would appeal greatly to a lot of new iPhone users.

2) Digital promotions marketers who are creating apps need to continue to develop for both the iPhone and Android platforms. While the two operating systems are currently running neck-and-neck (according to ComScore, Google currently has 26% market share, while Apple has 25% (2)), app developers need to focus on both platforms in order to reach large portions of their audience. (Blackberry still owns 33.5% of the market share, although it has dropped 4% in two months.)

3) Digital promotions developers need to consider HTML5. This is the new html coding language that promises to replace Flash and Javascript. HTML5 is platform-agnostic, and web-based, which means anyone can use an HTML5 site, including Blackberrys and the Windows mobile operating system. Using HTML5 for digital promotions will save the cost of developing apps (which can be as much as $50,000 for a single app on one platform), but will allow the campaign to be accessed by anyone on any operating system, including laptops.

4) Traditional digital promotions properties, like wallpapers and free song downloads, will become even more popular. Rather than listen to songs on an MP3 player, smart phones have MP3 capabilities, where people can listen to music and watch videos on their mobile phones. Now, customers can redeem their free songs, movie downloads, and wallpapers directly from their mobile phones, using an app or a company's digital promotions page.

5) Digital promotions should be more locally-focused. Google recently announced they were focusing all their development attention on mobile usage for 2011. Google has already begun offering voice search with Google Maps and a turn-by-turn GPS navigation system (still in beta), and pulling local search results into Google Places from review sites like Yelp and UrbanSpoon. This means local retailers and restaurants should begin using digital promotions to increase traffic and sales to take advantage of the multitudes of new smart phone users.

The new iPhone-Verizon deal spells all kinds of new opportunities for digital marketers. With an expected 13 million new iPhone users in 2011, it is also safe to assume the Android platform will continue to grow as well. By focusing on brand new users, making digital properties available to all platforms, and focusing on local mobile marketing, digital marketers will see some amazing successes in 2011.


1) http://www.appleinsider.com/articles/11/01/10/verizon_may_spend_more_than_5_billion_subsidizing_iphone_sales_in_2011.html
2) http://comscore.com/Press_Events/Press_Releases/2011/1/comScore_Reports_November_2010_U.S._Mobile_Subscriber_Market_Share

Brand Promotions Using Digital Media Reach Generation Y

Digital brand promotions are a great way to reach Generation Y. In fact, some Gen Y marketing experts will tell you digital brand promotions may be the only real way to reach them.


This is important, because Gen Y — born between 1977 and 1994 — are worth $200 billion in spending per year, and they affect another $300 - $400 billion in family spending (i.e. restaurants, clothing, and even cars). But they're ignoring ads on traditional media, choosing instead to consume media online and on their cell phones, the home of digital brand promotions. So they're not actually seeing your TV commercials, hearing your radio spots, or reading your newspaper ads.


This will actually make life easier for the brand promotions manager. As Generation Y consumes more media online, your digital brand promotions can be quickly created, easily tracked, and changed or dropped when you find something is working.


Gone are the days of traditional brand promotions through TV ads and radio campaigns, where you had to wait until the end of the sales quarter to see if your efforts had any effect. Gone are the days of guessing whether it was your billboards or the TV spots that resulted in the most sales. With digital promotions, you can get real-time results and see if people are buying, watching, or downloading whatever product or service you're selling. If they're not, change a few of the creative variables and see if that makes a difference.


Social media sites like Facebook and MySpace are a great way to reach Gen Yers and effective avenues to build a database for your brand promotions campaign. Purchase digital ads that are delivered to people who your target demographic. For example, you could promote an upcoming concert by selecting people between the ages of 18 - 24 in the cities on the tour. Brand managers collect names to build a marketing database, by offering social media users free music downloads or ringtones to people who register for the promotional giveaway.


You can further enhance your concert brand promotions by offering prizes or swag to the fans who promote the concert to their friends, asking them to forward it to their friends. Then, collect everyone's information, and you're also building a future contact list of fans where you can promote future concerts, upcoming albums, and merchandise. Gen Y is responding to digital promotions and prize offerings in a big way.



Text messaging is another great way to reach Generation Y, because they're texting like crazy. A recent report on NielsenWire says the average teenager is texting 3,146 times per month. So your digital brand promotions should include texting. Text promotions reach these consumers in their element.


Whether you're creating an opt-in text club, or including ads as part of a service, like sports scores or news updates, people are more willing to accept brand promotions messages as a part of a service. And the more useful your service is, the more often they'll see your ad. In fact, according to an article in the New York Times, during the 2008 NFL draft, Coors sent text messages about draft pick updates and put Coors branding on each message.


Generation Y is also skipping the TV in order to watch YouTube and Hulu videos instead. If you got the brand promotions budget for it, consider placing ads on Hulu videos, rather than buying a TV commercial. Since Hulu will only show 3 or 4 commercials per 30 minute show, people are more willing to sit through them, rather than getting up or flipping around. Several of our friends have watched shows on Hulu, and actually even taken the time to rate commercials, rather than ignore them.


In short, Generation Y is online, and they're responding to those brands that communicate directly with them. Rather than trying to reach them through traditional promotions, give digital brand promotions a try instead. Communicating with Gen Y through relationship marketing is a surefire way to reach them and get them to respond to you.

--Julie Ross, Rostin Ventures